An urgent health care problem is one that cannot safely wait until the next routine surgery. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
You can get help online or on the phone and the service is available 24 hours a day, 7 days a week. Calls to the NHS 111 service are free from both mobiles and landlines.
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
To get help from NHS 111, you can:
go to 111.nhs.uk (for people aged 5 and over only)
If you have difficulties communicating or hearing, you can:
- call 18001 111 on a textphone
- use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service
For immediate, life-threatening emergencies please dial 999.
Outside of surgery hours covers Monday to Friday 6.30pm to 8.00 am, Saturdays, Sundays and bank holidays.