Everyone working for the NHS has a legal duty to keep patient medical information confidential. We are unable to discuss patient details with family members unless the patient is under 16 years of age. Only in exceptional circumstances may we be able to discuss medical details with someone other than the patient. Please bear this in mind for example, if you are ringing for the test results of a family member. We may be able to tell you if the results are back but would normally only be able to tell the patient the results.
In order to maintain patient confidentiality and privacy we kindly ask that you please respect fellow patients privacy when they are at the reception desk.
There is a private room available for anything you may wish to discuss in confidence with the receptionist. Please do not hesitate to ask.