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Patient Participation Group (PPG)

Every practice has to have a Patient Participation Group (PPG). We are a group of volunteers who try to give patients a voice.

Over the past few months we have talked to fellow patients in the waiting rooms at Kelsall, Ashton and Tarporley, to sound out their priorities. We have studied the survey results for this practice and talked to other PPGs. We have got to know the new practice manager who, like her predecessor, has been more than willing to take our requests on board. We will be doing more drop-in chats soon, starting with mother and baby clinics.

We have an action plan. Some fellow-patients told us they had trouble with transport to and from the surgery and therapies. The practice is exploring and will be linking up with local volunteer transport services. Many people want better out of hours services. We’re pushing for it, starting with a simpler user guide. We’re looking at waiting times. We’re discussing the real possibility of using electronic media, such as Skype consultations. We and the next door practice are trying to get better disabled access, including mechanising those big heavy doors. We’ve asked for a dedicated mental health section on the notice board and a display of this newsletter too. We already got some better chairs, with arm rests, in the waiting room. The website is being upgraded and tidied up and a section is being set up for us too.

And then there’s parking….. We really are all working to try to alleviate the problem. It will never be perfect, but cog-wheels are turning very, very slowly.

If you have an issue or a suggestion, then you can use the website, pop it in the suggestion boxes now in each waiting room, or just post it to the surgery marked for the PPG. We are glad that more volunteers are coming forward, but always welcome more who can give up a few hours of their time every month or two.

Your PPG.

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Friends & Family Feedback and Analysis

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Minutes of Patient Participation Group Meetings

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NHS Friends and Family Survey

The NHS Friends and Family Survey was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a ... [continue] NHS Friends and Family Survey

Patient Participation Group Reports

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Patient Participation Group Terms of Reference

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Patient Surveys and Results

  The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The patient survey results have been published and once again this practice has ... [continue] Patient Surveys and Results

PPG Public Meeting 01.10.19

PPG Public Meeting Agenda PPG Public Meeting Presentation PPG Public Meeting 01.10.19 PPG Public Meeting Post Presentation Notes PPG Public Meeting Report Public Meeting Feedback Form

Date published: 8 October 2014
Date last updated: 7 March 2023