A day in the life of… a GP

8.30 am Arrive at surgery and deal with any urgent queries, such as contacts from the Out of Hourse Service overnight. Review blood and other test results that have been sent overnight ... [continue] A day in the life of… a GP

A day in the life of… a Medical Secretary

There are 3 part time secretaries and 2 of us are here every day, with the office being manned between 9.00 am to 5.00 pm. The first job of the ... [continue] A day in the life of… a Medical Secretary

A day in the life of… a Practice Nurse

Hello and welcome to an insight into our job.  There are 2 Practice Nurses with Drs Griffin, Adey & Dancy at Tarporley Health Centre. Our day is always varied as we undertake health ... [continue] A day in the life of… a Practice Nurse

A day in the life of… a Receptionist

There are 5 receptionists and the day begins when we take back the phones from the Out of Hours Service at 8.00 am.  All calls to the practice are answered in ... [continue] A day in the life of… a Receptionist

A day in the life of… an Advanced Nurse Practitioner

Advanced Nurse Practitioners are Registered Nurses who have done extra training and academic qualifications to be able to examine, assess, make diagnoses, treat, prescribe and make referrals for patients who ... [continue] A day in the life of… an Advanced Nurse Practitioner

Access to your Medical Records

The practice is registered and complies with the Data Protection Act 2018. Any request for access to medical records by a patient, patient’s representative or outside body will be dealt ... [continue] Access to your Medical Records

Chaperone Policy

We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times.  The safety of everyone is ... [continue] Chaperone Policy

Complaints, Compliments & Suggestions

We welcome any feedback, suggestions or comments from our patients, both positive and negative, about our practice and services. We take complaints very seriously. If you have a complaint or concern ... [continue] Complaints, Compliments & Suggestions

Data Protection Act – Patient Information

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor is responsible ... [continue] Data Protection Act – Patient Information

Disabled Access

There is good access to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance.  Please only use these spaces if you are a holder of ... [continue] Disabled Access

General Data Protection Regulations (GDPR)

Your Data and the NHS The health and social care professionals who provide you with care maintain records about your health and any treatment or care you have received previously ... [continue] General Data Protection Regulations (GDPR)

GP Average Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs ... [continue] GP Average Earnings

How We Use Your Information

This information briefly explains why we collect information about you, and how that information may be used. The health and social care professionals who provide you with care maintain records about your ... [continue] How We Use Your Information

Medical Education

This practice has a long standing tradition of teaching both medical students and young doctors. We are an approved training practice and you may be offered an appointment with a GP Registrar. ... [continue] Medical Education

NHS e-Referral Service (formerly Choose & Book)

The NHS e-Referral Service (formerly Choose and Book) allows you to choose which hospital you would like to be referred to and book an appointment with a specialist.  You can find ... [continue] NHS e-Referral Service (formerly Choose & Book)

Non-NHS Services

The NHS does not pay for some of the services provided by your Doctor. Fees are charged for this work as recommended by the British Medical Association. These include private ... [continue] Non-NHS Services

Planning for your Future Care

Advance care planning is a process of discussion between you and those who provide care for you, e.g your nurses, doctor, care home manager or family members. You may choose ... [continue] Planning for your Future Care

Practice Boundary

Practice Charter

This practice does not discriminate on the grounds of: a) race, gender, social class, age, religion, sexual orientation or appearance b) disability or medical condition GP Responsibilities: You will be ... [continue] Practice Charter

Research Data Collection

The staff at this practice record information about you and your health so that you can receive the right care and treatment.  We need to record this information, together with ... [continue] Research Data Collection

Sharing your Health Information

National Summary Care Record NHS England will upload medical information from practice clinical systems to create individual Summary Care Records, which will be accessible nationally by emergency care. The information held will ... [continue] Sharing your Health Information

Violent or Abusive Behaviour

Zero Tolerance Policy As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays in ... [continue] Violent or Abusive Behaviour

Wasted Medicines

Can you help reduce the cost of unused medicines? Millions of pounds worth of prescription medicines are wasted across West Cheshire every year.  Each year patients return more than 13 tonnes ... [continue] Wasted Medicines

West Cheshire Clinical Commissioning Group

West Cheshire Clinical Commissioning Group has the responsibility for commissioning healthcare for the population of Western Cheshire. The consortium is made up of 38 GP practices within the 3 localities of Chester City, Ellesmere ... [continue] West Cheshire Clinical Commissioning Group

Your Confidential Information

The doctors and healthcare team caring for you need to keep records about your health and any treatment and care you are receiving. The records help to ensure you receive ... [continue] Your Confidential Information